Privacy Policy

Information We Collect

When you place an order, request a quote, or contact us through our website or booking form, we may collect:

• Name
• Email address
• Phone number
• Delivery and pickup address
• Rental dates and order details (tote quantity, package selected)
• Payment information (processed securely through Stripe)

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, and pages visited, through standard website analytics tools.

How We Use Your Information

We use your information to:

• Process and fulfill your rental order
• Coordinate delivery and pickup within our service area
• Communicate with you about your rental, including reminders and pickup scheduling
• Send invoices, receipts, and account updates
• Track tote inventory and account for security deposits or late/unreturned tote fees
• Improve our website and services

Payment Processing

All payments, including deposits, are securely processed through Stripe. We do not store your full payment card details on our own systems. Stripe's use of your information is governed by Stripe's own privacy policy.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information only when necessary to:

• Complete your rental, delivery, or pickup (for example, with delivery personnel)
• Process payments (through Stripe)
• Comply with legal obligations or valid legal requests

Data Retention

We retain order and contact information for as long as needed to fulfill your rental, maintain business records, and comply with legal or tax obligations, after which it is deleted or de-identified.

Data Security

We take reasonable steps to protect your information, but no system is 100% secure. We limit access to personal information to what is needed to run our business.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. We will respond within a reasonable time.

Children's Privacy

Our services are intended for adults renting totes for personal or business moves. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and the Effective Date above will reflect the most recent update.

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